1. What we collect
From agents
- Account details: name, brokerage, email, phone (optional) and password. Passwords are stored securely by our sign-in provider, and we can’t see them.
- Inspection reports: the PDFs you upload, the summaries we create from them, and the property address, buyer name and home photo you add. Reports can include other details the inspector wrote, such as photos of the home.
- Your activity: notes you add, problems you report, and messages you write to buyers.
From buyers
- Viewing a summary: we count how many times a summary link is opened and when it was last opened. We don’t ask buyers to create an account.
- Requesting quotes: your name, phone and/or email, how you prefer to be contacted, your timing and closing date, any notes, the items you picked, the property address, and a record of your consent (the exact wording you agreed to, the time, and your browser type).
From anyone
- Contact form: your name, email, the kind of question, and your message.
- Technical information: like most websites, our hosting and sign-in providers automatically log details such as IP address, browser type and the pages requested. They use these to keep the Service running and secure.
2. How we use it
- To run the Service: create summaries, show them to the people they’re shared with, and keep your account working.
- To handle quote requests: match buyers with local service providers and follow up about the request.
- To reply to messages, send account emails (like confirming your email or resetting your password) and share important updates.
- To fix problems, check the accuracy of AI summaries, prevent spam and abuse, and keep the Service secure.
- To understand how the Service is used and improve it, using aggregated or anonymized information where we can.
- To meet legal obligations and enforce our Terms of Use.
4. Calls, texts and emails about quotes
When you request quotes and check the consent box, you agree that we and up to three providers per item may contact you about those items by phone, text message or email, including by automated means. Consent isn’t a condition of any purchase. Message and data rates may apply.
You can reply STOP to any text to opt out, and ask any provider to stop contacting you. To withdraw consent with us, email info@propertymadeclear.com or use our contact page, and we’ll stop contacting you and won’t send your details to any more providers. Providers who already received your request have their own policies, so please tell them directly too.
We don’t share mobile numbers or text-message consent with third parties for their own marketing.
6. How long we keep it
- Accounts: while your account is open. When it’s closed, we delete or anonymize your information within a reasonable time, unless we need to keep some of it for legal reasons.
- Reports and summaries: until the agent deletes them or closes their account.
- Quote requests and consent records: as long as needed to handle the request and keep business and legal records, generally up to 4 years.
- Contact messages: as long as needed to answer and follow up.
7. How we protect it
Information is encrypted in transit. Inspection reports are kept in private storage that only the agent who uploaded them can access through the Service, and summaries are reachable only through hard-to-guess links. No system is perfectly secure, though, so please keep summary links and passwords private.
8. Your choices and rights
- Agents can update their profile and delete reports at any time in their account.
- Agents can stop sharing a summary, which turns its link off.
- Anyone can ask us to see, correct or delete their personal information, or to stop contacting them, through our contact page or by emailing info@propertymadeclear.com.
Depending on where you live, including California, you may have extra rights. These include the right to know what personal information we collect and how we use and share it, to ask us to delete or correct it, and to opt out of certain sharing. You also have the right not to be treated differently for using these rights. We’ll verify requests before acting on them, and you can have an authorized agent make a request for you.
9. Children
The Service is for adults. We don’t knowingly collect information from anyone under 18.
10. Changes to this policy
We’ll update this page when our practices change and change the date at the top. For significant changes, we’ll let agents know by email or in the app.
11. Contact us
Questions or requests about your information? Email us at info@propertymadeclear.com or use our contact page, and we’ll get back to you.